Privacy Policy

1. What Types of Personal Information Do We Collect?
2. How Do We Use Your Personal Information?
3. With Whom Do We Share Your Personal Information?
4. How Do We Protect Your Personal Information?
5. What Are Your Choices and Rights?
6. Changes to This Privacy Notice
7. How Can You Contact Us?
8. How Do We Use Cookies?
9. Supplemental California Privacy Policy
10. Supplemental EU Privacy Policy

Welcome to TheBrandCloset.com! TheBrandCloset.com is a portal that allows you to access the e-commerce websites of participating Tapestry brands (Coach, Kate Spade and Stuart Weitzman; each, a "Brand Site") and make purchases using your discount. To begin shopping, select a Brand Site by clicking on the appropriate link on the landing page. By clicking on the link, you will leave TheBrandCloset.com and be redirected to the Brand Site. The information collected on any Brand Site is subject to the terms and conditions and privacy policy posted on that site, and all customer services issues pertaining to an order you place on a Brand Site will be handled as described on that Brand Site. Each Brand Site also has its own shopping cart and checkout process.

The first time you logged onto the TheBrandCloset.com website, you were presented with the opportunity to review the Terms and Conditions of Use and to "Opt-In" to the website's practices with regard to Use of Personal Information. This Privacy Policy further explains these practices.

Please be advised that the practices described in this Privacy Policy apply only to personal information gathered through this website and, where applicable, through our Customer Care Department in connection with this website, and may not reflect our practices with respect to information gathered through Brand Sites that we operate or through other off-line means.

If you are a resident of California, please also see our Supplemental California Privacy Policy in Section 9 of this Privacy Notice below.

If you are in the European Economic Area, please also see our Supplemental EU Privacy Policy in Section 10 of this Privacy Notice below

1. What Types of Personal Information Do We Collect?

Information You Actively Submit: if you enter into this website, register for an online account with us, provide to our Customer Care Department, contact us for customer service, or otherwise interact with us via TheBrandCloset.com website, we may collect personal information, including the following:

  • Contact Data, which may include your name, alias, username, postal address, email address and telephone number;
  • Correspondence Data, which you voluntarily provide to us when making inquiries to customer care and any other information you actively provide to us.

Information Passively Submitted on our Online Services: When you use TheBrandCloset.com website, we collect information from or about the computer, phone or other device on which you have installed, or from which you access, our website, and information about your usage of our website, including the following:

  • Technical Data, which includes your IP address, browser type and version, device identifier, location and time zone setting, network and/or service provider, operating system and platform, page response times, and download errors; and
  • Online Usage and Interaction Data, which includes the websites you visited before and after visiting our website, products you viewed or searched for on our online services, length of visits to certain online pages, online page interaction information (such as scrolling, clicks, and mouseovers), methods used to browse away from online pages, your interactions with our marketing emails (such as whether and when you opened an email from us, and whether you clicked a link in the email or forwarded the email), and your interactions with our online ads.

Cookies and Related Technologies: We and our business partners may use cookies and other similar technologies such as pixel tags and web beacons to collect certain types of the Technical Data and Online Usage and Interaction Data described above as permitted by applicable law. Cookies and similar technologies are placed on our site for the following purposes:

  • Enable basic functioning of our website;
  • Web analytics to improve our website (structure, features, accessibility and usability, content, or to fix any technical issues through gathering relevant technical data);
  • Enable certain basic functions of online browsing and shopping with us (for example, save information you generated or provided on our website such as preferred items, items placed in the cart);
  • To provide targeted advertising and monitor the effectiveness of our online ads and marketing (by recording your interactions with our ads on third-party websites, our social media platforms or our marketing emails); and
  • Learn more about your preferences and Internet browsing habits to provide you with tailored web-visit.

For more information about the cookies and similar technologies we use, please see our How we use Cookies in section 8 below.

No Children’s Information: TheBrandCloset.com website is not intended for use by children under the age of 13. We do not knowingly register or otherwise collect personal information from any child under the age of 13 without the prior verifiable consent of the child's parent or guardian.

2. How Do We Use Your Personal Information?

We use the following categories of personal information for the following purposes:

  • Contact Data to communicate with you, including about your account with us or customer service-related queries.
  • Correspondence Data to respond to any specific queries you may have when you contact customer care or to improve our product offerings and customer experience.
  • Technical Data and Online Usage and Interaction Data to provide, maintain, monitor, secure, debug, personalize and optimize our online services to and for you; provide you with customer service and technical assistance; and to generally develop and improve our website. We also use technical data that is automatically collected by cookies and related technologies to tailor our advertising and understand the effectiveness of our ads and social media campaigns.

We also use your personal information for the following purposes (collectively, the “General Processing Purposes”), as permitted by applicable law:

  • Advertising and Marketing Activities: To provide you with relevant advertising and marketing communications, including updates on special offers or promotions, products and services that we believe you may be interested in, or to administer and let you know about our sweepstakes and giveaways. We may tailor the content of those communications based on our understanding of your preferences.
  • Compliance with Laws: To perform activities necessary to ensure compliance with applicable national, state, provincial and other applicable laws, and to respond to requests from government authorities.
  • Performance of Contracts: To perform our obligations and exercise our rights under our Terms of Use or any other agreement that you enter with us.
  • Protection of Legal Interests: To protect our legal interests, such as in the event of a complaint or dispute.
  • Research and Development: To perform research and undertake surveys to understand preferences about our products and customer experience, to improve product design and product testing;
  • Merger or Sale:In the event that we, or some or all of our assets are acquired by or merged with a third-party entity or in connection with a prospective of completed merger, acquisition, sale, or other change of control, we may transfer some or all of the personal information that we have collected about you to another organization as part of that transaction. If we intend to transfer your personal information in connection with such a transaction, we may proceed with notice to you, grant you an opportunity to object, or seek your consent, as permitted or required by applicable law.

3. With Whom Do We Share Your Personal Information?

We may share your personal information with the following types of third parties as permitted by applicable law:

  • Our service providers and business partners: We rely on affiliated and unaffiliated companies, agents and contractors to assist us with the provision of Tapestry services and products to you, including:
    • Customer care services;
    • Infrastructure and IT service providers, including cloud service providers to administer our website and your account if you register with us;
    • Advertising companies who help us provide tailored advertising and understand the effectiveness of our ads and traffic on our site;
    • Providers of website testing / analytics services; or
    • External auditors and advisers.

We provide our service providers with access to your personal information so that they may provide services to us, subject to non-disclosure agreements and other data protection safeguards. Our service providers may be located in or outside of the United States, Canada, EU or Japan.

  • Third parties permitted or required by law: In certain circumstances, we may be permitted or required to disclose or share your personal information to comply with a legal or regulatory obligation. For example, we or our service providers may be required to disclose personal information to Canadian, US or other regulators, government agencies or to judicial or administrative authorities. We may also disclose your personal information to third parties where disclosure is both legally permissible and necessary to protect or defend our rights, for law enforcement purposes, or to enforce our contracts or protect your rights.
  • Third parties connected with business transfers: We may transfer your personal information to third parties in connection with a prospective of completed reorganization, restructuring, merger, acquisition or transfer of assets or other change in control, provided that the receiving party agrees to treat your personal information in a manner consistent with this Privacy Notice.

Please note our online services may contain links to and from the websites of our partners or affiliates that are not owned or operated by us. If you follow a link to any of these websites, please review the privacy policies of third party websites before you submit any personal information to them. We are not responsible for any privacy or security policies of these third party sites.

4. How Do we Protect Your Personal Information?

We have implemented technical and organizational security measures intended to safeguard the personal information in our custody and control. Such measures include, for example, limiting access to personal information only to employees and authorized service providers who need to know such information for the purposes described in this Privacy Notice, as well as other administrative, technical and physical safeguards.

For example, when you place an order on www.coach.com, we use Secure Socket Layer (SSL) technology, an encryption tool that provides security while transmitting information over the Internet. We also use firewall technology, password controls, and other technological and procedural safeguards in respect of your online interactions with us.

While we endeavor to protect our systems, sites, operations and information against unauthorized access, use, modification and disclosure, due to the inherent nature of the Internet as an open global communications vehicle and other risk factors, we cannot guarantee that any information, during transmission or while stored on our systems, will be absolutely safe from intrusion by others.

5. What Are Your Choices and Rights?

Unsubscribe. You may unsubscribe from our marketing emails or SMS communications. To unsubscribe from email marketing, please click the “unsubscribe” link at the bottom of any email that you receive or email us at privacy@tapestry.com. To unsubscribe from SMS communications, follow the instructions in the message. Please note that if you have already requested products or services when you decide to withdraw consent, there may be a short period of time for us to update your preferences and ensure that we honor your request. Please note that you may continue to receive transactional or account-related communications from us.

Update, Modify or Correct Your Information. We encourage you to contact us to update, modify or correct your personal information if it changes or if you believe that any information that we have collected about you is inaccurate. We may request information from you to honor your request, such as to ensure proper authentication or to verify the business branch of ours to which the information was provided.

Rights under Applicable Privacy Laws. You may have rights under applicable privacy laws, including to access or editing personal information that we have about you. To submit a request to exercise any such rights, please contact us using the details in Section 7 below.

6. Changes to This Privacy Notice

We may change, modify, add, or remove portions of this Privacy Notice at any time, in which case we will provide individuals with notice of such updates where required by applicable law and then upload the updated Privacy Notice to our website TheBrandCloset.com. You should check this page periodically for changes.

7. How Can You Contact Us?

To exercise any of your privacy rights, or if you have any questions or concerns regarding this Privacy Notice or the data processing practices outlined herein, including the manner in which we or our service providers treat your personal information, please contact us as follows:

All jurisdictions

United States and Canada

  • by phone:

    Coach Customer Care
    1-800-444-3611 or 904-367-7555 (U.S.)
    1-866-787-1587 (Canada)
    M-F 8 am - 11 pm EST
    Sat 9 am - 7 pm EST
    Sun 11 am - 7 pm EST

    Kate Spade Customer Care
    1-866-999-5283 (U.S. and Canada)

    Stuart Weitzman Customer Care
    1-866-995-9956 (U.S. and Canada)

  • by post: Tapestry Privacy Office; 10 Hudson Yards New York, NY 10001

European Economic Area (EEA)

  • by phone:

    Coach Customer Care +44 203 808 2672
    Kate Spade Customer Care +0800 240 4320
    Stuart Weitzman Customer Care +44 186 592 074

  • by post: Privacy Department, Coach, Kate Spade, Stuart Weitzman, Coach Stores Limited, Brunel Building level 7, 2 Canalside Walk, London W2 1DG, United Kingdom.

Japan

  • by phone:

    Customer Service
    Monday-Saturday (excluding Sundays and public holidays) 10am-8pm
    Coach Customer Care + 0120-556-935
    Stuart Weitzman Care + 0120-668-056
    Kate Spade +050-578-9152

  • by post: Customer Care Japan, 2F GLP Kashiwa 2F, 3-1 Shinjuyoji, Kashiwa 277-0804, Chiba Prefecture

8. How do we use Cookies?

In this Cookie Notice, we, Tapestry, Inc., explain how we use cookies and similar digital tracking technologies on our website and other online services.

Like many other organizations, we use cookies or similar digital tracking technologies on our website for a number of purposes as set out below. Cookies (or other similar technologies) can be placed on our website by us or by third-party partners we engage for our purposes.

Third-party cookies may also be deployed on our behalf on third-party websites (e.g. to measure the effectiveness of ads). We respect applicable law about cookies. In particular, we use cookies only with your authorization where this is required by applicable law. In any case, you may opt-out from cookies at any time by changing your browser settings accordingly. However, as a consequence of your opt-out, certain functions, portions or features of our website may cease working or may prevent you from fully benefiting of our online services.

A.Categories of cookies

Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and these types enable us to remember things about you as a returning visitor. The main categories of cookies we use include:

  • Strictly necessary cookies: These cookies are essential in order to enable you to move around the website and use its features, and ensuring the security of your online transactions with us and online access to our website. Without these cookies, services you have asked for, such as completing a transaction, cannot be provided. These cookies don’t gather information about you for the purposes of marketing.
  • Performance cookies: These cookies allow us to count the number of visitors and collect information about how visitors use a web site, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies may collect the IP address of the device used to access the site. All information these cookies collect is only used to improve how a website works and the user experience. By using our websites you agree that we can place these types of cookies on your device, however you can block these cookies using your browser settings (please see "How to manage your cookies" section below).
  • Functional cookies: These cookies allow us to recognize you when you return to our website and allows the website to remember choices you make (such as your user name). They may also be used to provide services you have requested such as watching a video. The information these cookies collect may include your IP address but the cookie does not contain your name, address, account details, etc. and they do not track your browsing activity across other websites. By using our websites you agree that we can place these types of cookies on your device, however you can block these cookies using your browser settings (please see "How to manage your cookies" section below).
  • Targeting cookies: These cookies make marketing and advertising content more relevant to you. We or a third party advertising network that we work with may collect information relating to your browsing history and interests to deliver relevant advertising to you. The advertisement network partner may use marketing cookies, pixels or similar technologies to collect usage, navigational or other statistical data about your activities on our websites and mobile applications and other websites and apps (such as web pages you visit, ads you click on) and use this information to make predictions about your interests and provide you targeted advertising based upon your interests. These parties may also use this information to limit the number of times you see the same advertisement on our websites or mobile applications and to help measure the effectiveness of advertising campaigns. To learn more about your options and how to opt-out of interest-based advertising, please see “Opting-out of Interest-based Advertising” under “How to manage your cookies?” below.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. Alternatively, you can search the Internet for other independent information on cookies.

B.Purposes of use of cookies

We use cookies for the following purposes:

  • Enable basic functioning of our website or to fix any technical issue through gathering relevant technical data;
  • Web analytics to improve our website (structure, features, accessibility and usability, content) or to fix any technical issue through gathering relevant technical data;
  • Enable certain basic functions of online browsing and shopping with us (for example, save information you generated or provided on our website such as preferred items, items placed in the cart, billing address to save time and effort when you next return to our website or shop with us);
  • Monitor the effectiveness of our online ads and marketing (by recording your interactions with our ads on third-party websites, our social media platforms or our marketing emails); and
  • Learn more about your preferences and Internet browsing tastes to provide you with tailored advertising (you certainly don't want to hear from us about something you are not interested in).

C. How to manage your cookies?

The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences for this website or any other websites, you can do this through your browser settings. Your browser’s ‘help’ function will tell you how to do this. If you do not want the benefit of cookies, there is a simple procedure to manually delete your cookies at http://www.allaboutcookies.org/manage-cookies/stop-cookies-installed.html. Please remember that cookies are often used to enable and improve certain functions on our website.

Opting-out of Interest-Based Advertising: For more information about interest-based advertising and to understand your options, including how you can opt-out of receiving behavioral ads from participating third-party advertising companies, please visit the links below:

Please remember that cookies are often used to enable and improve certain functions on our website. If you choose to switch certain cookies off, it may affect the user experience.

Please note that even if you opt-out of interest-based advertising by a third party, these tracking technologies may still collect data for other purposes including analytics and you will still see ads from us, but the ads will not be targeted based on behavioral information about you and may therefore be less relevant to you and your interests.

To successfully opt out, you must have cookies enabled in your web browser (see your browser’s instructions for information on cookies and how to enable them). Your opt-out only applies to the web browser you use so you must opt-out of each web browser on each computer you use. Once you opt out, if you delete your browser’s saved cookies, you will need to opt-out again.

9. Supplemental California Privacy Policy

In this Supplemental California Privacy Policy, we, Tapestry, Inc., disclose information about our data processing practices as required by the California Consumer Privacy Act of 2018 (“CCPA”) and California law. This Supplemental California Privacy Policy is effective January 1, 2020.

A. Who and what information is subject to the CCPA?

The CCPA protects California residents as “consumers” with respect to their personal information, although a number of exceptions apply. As a result, the Supplemental CCPA Disclosures and relevant CCPA Rights subsections below may not apply when they restrict our ability to comply with a court order or regulator with competent authority, federal, state or local laws, and cooperation with law enforcement, exercise of our legal claims, or collection or use of de-identified information.

B. Supplemental CCPA Disclosures

We have set out below the categories of personal information we have collected about California residents in the preceding 12 months and describe, for each category of personal information collected, the business or commercial purposes for which the information was collected. Each of the categories of personal information listed in the table are collected directly from consumers. Each of the categories of personal information in the table may also be shared with the following categories of third parties: (i) our Service providers and business partners, including those listed in Section 3 above, (ii) Government entities as required by applicable law, (iii) other recipients at your discretion or with your consent, or (iv) third parties in the event of a business transaction involving all or any portion of our business.

Additional information about sales of information can be found below the table.

Category of personal information: We collected such personal information for the following purposes:
Identifiers such as a real name, alias, employee ID (former employee ID), online identifier, Internet Protocol address, email address, account name, or other similar identifiers. We may use this information to authenticate you via TheBrandCloset.com portal and direct you to any Brand Site, subject to the terms and conditions and privacy policy posted on that site.
Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with TheBrandCloset.com Web site. We may use this information for any of the purposes described in Section 2 above.

Over the past 12 months, we also used the categories of personal information listed above as necessary to fulfil the General Processing Purposes described in Section 2 of this Notice above. During the past 12 months, we shared certain categories of personal information about California residents with third parties and business partners in a manner that may constitute a “sale” under the CCPA, as described below:

  • Promotions and Advertising: We work with one or more third parties to (i) administer and analyze effectiveness of advertising or promotional campaigns. These third parties may place cookies on individuals’ computers to receive information about traffic to our site, browsing and purchasing activity on our online services, and (ii) From time to time third parties may help us to provide a more tailored user experience. These third parties may collect information about individuals’ internet or other similar network activity and browsing patterns, IP address, page interaction (such as scrolling, clicks and mouseovers), and information obtained via cookies with these third parties (such as the site visited before or after), and may retain rights to use some of this information for their own purposes.

C. CCPA Rights

  • Right to Opt-out of Sale: California residents have the right to opt-out of our “sales” of their personal information. To exercise this right, please email us at privacy@tapestry.com with “California Request to Opt-Out” in the subject line, or use the contact details in Section 7 of this Privacy Notice above.
  • Right to Know: California residents have the right to request that we disclose what personal information we collect, use, disclose and sell about them specifically. To submit a request to exercise this right to know, please email us at privacy@tapestry.com with “California Request to Know”, or use the contact details in Section 7 of this Privacy Notice above. Please specify in your request the details you would like to know, including any specific pieces of personal information you would like to access.
  • Right to Delete: California residents have the right to request the deletion of personal information that we collect or maintain about them. To submit a request to delete personal information, please email us at privacy@tapestry.com with “California Request to Delete” in the subject line, or use the contact details in Section 7 of this Privacy Notice above. Please specify in your request the personal information about you that you would like to have deleted, which can be all of your personal information as required by the CCPA.
  • Right Not to be Discriminated Against: You may not be discriminated against because you exercise any of your rights under the CCPA in violation of Cal. Civ. Code § 1798.125. If you submit a request to exercise your CCPA rights, we may ask that you provide certain information to verify your identity. If you have a password-protected account with us, we may verify your identity through our existing authentication practices for your account. The information that we ask you to provide to verify your identity will depend on your prior interactions with us and the sensitivity of the personal information at issue. We will respond to your request in accordance with the CCPA. If we deny your request, we will explain why.

You can designate an authorized agent to make a request under the CCPA on your behalf if:

  • The authorized agent is a natural person or a business entity registered with the Secretary of State of California; and
  • You sign a written declaration that you authorize the authorized agent to act on your behalf.

If you use an authorized agent to submit a request to exercise your right to know, right to opt-out of the “sale” of your personal information, or your right to request deletion, please have the authorized agent take the following steps in addition to the steps described earlier:

  • Mail a certified copy of your written declaration authorizing the authorized agent to act on your behalf to Coach Privacy Office; 10 Hudson Yards New York, NY 10001; and
  • Provide any information we request in our response to your email to verify your identity. The information that we ask you to provide to verify your identity will depend on your prior interactions with us and the sensitivity of the personal information at issue.

If you provide an authorized agent with power of attorney pursuant to California Probate Code sections 4000 to 4465, it may not be necessary to perform these steps and we will respond to any request from such authorized agent in accordance with the CCPA.

D. Shine the Light Law

California residents are entitled once per year to request and obtain certain information regarding our disclosure, if any, of your personally identifiable information to third parties for their direct marketing purposes during the immediately prior calendar year. To make such a request, please send an email to privacy@tapestry.com with your full name, email address, and postal address in your message. In response to your request, we will provide you with a notice describing the cost-free means to opt-out of our sharing your personally identifiable information with third parties with whom we do not share the same brand name, if the third party will use it for their direct marketing purposes.

10. Supplemental EU Privacy Policy

In this Supplemental EU Privacy Policy, we, Tapestry, Inc., disclose information about our data processing practices as required by the General Data Protection Regulation (“GDPR”), as of May 25, 2018.

A. Data Controller

For the purposes of this privacy notice, the data controller is Tapestry Inc. of 10 Hudson Yards, New York, NY, 10001, U.S.A.

B. Transfer of Personal Data Outside EEA

Your personal data may be transferred to and processed outside the European Economic Area ("EEA") by our affiliates and our service providers. We will take all steps that are reasonably necessary to ensure that your personal data is treated securely and in accordance with this Privacy Notice as well as applicable data protection laws, including, where relevant, by entering into EU standard contractual clauses (or equivalent measures) with the party outside the EEA. You may ask for further information on the safeguards that we have put in place to safeguard the transfer of your data to outside of the EEA by contacting us as indicated below at "How can you contact us"?

C. GDPR Rights

If you are in the European Economic Area you have the following rights:

  • Access. You have the right to request a copy of the personal data we are processing about you. For your own privacy and security, at our discretion we may require you to prove your identity before providing the requested information.
  • Rectification. You have the right to have incomplete or inaccurate personal data that we process about you rectified.
  • Deletion. You have the right to request that we delete personal data that we process about you, except we are not obliged to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.
  • Restriction. You have the right to restrict our processing of your personal data where you believe such data to be inaccurate; our processing is unlawful; or that we no longer need to process such data for a particular purpose unless we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it.
  • Portability. You have the right to obtain personal data we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) personal data which you have provided to us, and (b) if we are processing that data on the basis of your consent or to perform a contract with you.
  • Objection. Where the legal justification for our processing of your personal data is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defense of a legal claim.
  • Withdrawing Consent. If you have consented to our processing of your personal data, you have the right to withdraw your consent at any time, free of charge. This includes cases where you wish to opt out from marketing messages that you receive from us.

To submit a request to exercise any of your GDPR rights, please email us at a privacy@tapestry.com, or use the contact details in Section 7 of this Privacy Notice. Please specify the type of request, including any specific pieces of personal information you would like to access, rectify or delete.

You also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws. Please click here for a list of local data protection authorities in the EEA countries: here.

D. Personal Data Retention

We will only retain your personal data for as long as necessary for the purpose for which that data was collected and to the extent permitted by applicable laws. When we no longer need to use personal data, we will remove it from our systems and records and/or take steps to anonymize it so that you can no longer be identified from it (unless we need to keep your information to comply with legal or regulatory obligations to which we are subject).

This Privacy Notice is written in English and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this notice, the English version shall prevail.